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Frequently asked
questions

Everything you might want to know before you visit — grouped by area so you can jump straight to what matters.

Help centre

How can we help?

Browse the questions our guests ask most, grouped by area. Use the filters to narrow things down.

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Stay

13

EV charging points are available on site at Bernwood Park Hotel; however, they are not yet operational. We are working to have them commissioned and available for guest use as soon as possible.

In the meantime, we recommend planning an alternative charging stop before your arrival.

Yes - Bernwood Park is on the same site, but the Hotel has been transformed and fully refurbished internally, with the addition of two new restaurants, a large terrace, function room, wellness rooms, golf clubhouse and a redesigned 18-hole golf course.

Check-in is from 2pm and check-out is before 11am.

Early check-in and late check-out are subject to availability and an additional charge. Please contact reception for more information.

Reception is covered 24 hours a day, so late check-in is available.

Please note that the front door is locked from 11pm. If you arrive after this time, simply ring the bell and a member of our night team will help you.

Yes, we offer complimentary luggage storage for guests.

Breakfast may be included depending on the room rate or package booked.

Please check your booking confirmation for details, or contact reception if you are unsure. Breakfast can also be added to your stay.

Our bedrooms include a flat-screen TV, in-room safe, tea and coffee making facilities, Temple Spa bathroom products and a hairdryer.

Selected upgraded rooms also include bathrobes, and a fridge stocked with soft drinks.

Yes, dogs are welcome at Bernwood Park.

A charge of £25 per dog, per night applies, which includes a dog welcome pack. As we have a limited number of dog-friendly rooms available, dogs must be booked in advance. Our dog-friendly room types are Luxe and Luxe with View.

We kindly ask that dogs are kept on a lead in public areas and that owners are considerate of other guests during their stay.

Yes, we have two accessible bedrooms available at Bernwood Park Hotel.

These accessible bedrooms include wet rooms and grab rails. Bernwood Park also offers dedicated accessible parking bays, and both the Avenue Bar, Lounge & Terrace and Uliveto Restaurant are located on the ground floor with level access.

If you have any specific accessibility requirements, please contact Bernwood Park before booking and our team will be happy to help.

Yes, our Junior Suite features a bathtub in the room.

Yes, selected room types can be made up as Luxe twin rooms and Luxe Golf Course View bedrooms.

Please request twin beds at the time of booking, or contact the hotel before arrival so our team can arrange this for you.

Room rates start from £140 per night, although prices vary depending on the room type, date and day of the week.

For the best available rates and packages, please book directly through the hotel website.

Flexible bookings can be cancelled up to 2pm the day before arrival with no charge. Advance purchase bookings cancellation incurs full charge.

Spa

5

Not at all. Three Graces welcomes both hotel guests and non-residents, so you’re more than welcome to book a treatment whether you’re staying with us or simply visiting for the day.

Yes - Bernwood Park is on the same site, but the Hotel has been transformed and fully refurbished internally, with the addition of two new restaurants, a large terrace, function room, wellness rooms, golf clubhouse and a redesigned 18-hole golf course.

The minimum age to use the Three Graces Wellness Suite is 16 years old. Guests aged 16 and over are welcome to enjoy our treatments and wellness facilities.

You can book a treatment at Three Graces by visiting the Wellness Suite page on our website and submitting an enquiry.

Alternatively, you can call the hotel on 01296 250400 and a member of our team will be happy to help arrange your treatment.

Absolutely. If you’re pregnant, please contact the Three Graces Wellness Suite on 01296 250400 or email spa@bernwoodparkhotel.co.uk.

Our experienced therapists will be happy to advise you on the most suitable treatments to ensure your visit is both relaxing and comfortable.

Dining

12

Yes we welcome non-residents to all of our dining spaces - Uliveto, the Avenue Bar Lounge & Terrace, and Kites Bar & Kitchen.

Yes - Bernwood Park is on the same site, but the Hotel has been transformed and fully refurbished internally, with the addition of two new restaurants, a large terrace, function room, wellness rooms, golf clubhouse and a redesigned 18-hole golf course.

Breakfast is served Monday to Friday from 7am to 10am and on weekends and Bank Holidays from 7:30am to 10:30am.

There is no strict dress code at the Hotel. In our restaurant, Uliveto, we ask for smart casual attire for dinner. No golf spikes in the hotel.

Yes, children are welcome. Both Uliveto and the Avenue have children's menus and high chairs are available.

Yes, the Hotel can cater for most dietary requirements, including vegan, vegetarian and gluten-free options.

Please let our team know when booking or speak to your server when ordering if you have additional requirements.

Yes, we’re pleased to welcome non-residents for breakfast at Bernwood Park. Please book ahead where possible, as tables are subject to availability.

Yes, private dining is available in our function space, the Pavilion for 20 to 80 guests. Please contact Bernwood Park directly for more information and our team will be happy to discuss your requirements.

Yes, the Avenue Bar, Lounge & Terrace and Uliveto Restaurant are on the ground floor with level access. We also have dedicated accessible parking bays available for guests.

Yes, well-behaved dogs are welcome in the restaurant at Bernwood Park Hotel.

Yes, we have a large tarmacked car park on-site for guests. Dedicated accessible parking bays are also available close to the Hotel entrance.

Please note that the Hotel and Golf Club are cashless. We accept all major credit cards.

Events

9

Yes. Team-building and social activities can be included as part of your event at Bernwood Park Hotel.

You are welcome to arrange activities with an external provider, or our events team can help you find suitable options to complement your event.

Yes. Bernwood can be offered on an exclusive-use basis for weddings and large gatherings, with all forty-eight bedrooms, the run of the spa, and the grounds directly round the hotel for the duration of your stay. Please note, exclusive use would not include the Golf Clubhouse and Course.

Yes we offer standard delegate packages but we can also offer bespoke packages tailored to your event - please contact our Events team to discuss your requirements on 01296 250400 or candemanager@bernwoodpark.co.uk

Yes - Bernwood Park is on the same site, but the Hotel has been transformed and fully refurbished internally, with the addition of two new restaurants, a large terrace, function room, wellness rooms, golf clubhouse and a redesigned 18-hole golf course.

Yes. Catering is available for events at Bernwood Park Hotel, with a range of food and drink options available to suit different event types and requirements.

Our events team can help you choose the most suitable catering option for your occasion.

Yes parking is free to anyone using the hotel. We have over 200 parking spaces.
EV charging points are available on site at Bernwood Park Hotel for six vehicles; however, they are not yet operational. We are working to have them commissioned and available for guest use as soon as possible.

In the meantime, we recommend planning an alternative charging stop before your arrival.

Cancellations will vary depending on the size of event. This can be discussed without Events team during the booking process.

Our standard day delegate packages include room hire, three servings of tea and coffee with snacks, working lunch or two course buffet (depending on numbers), projector, screen, meeting stationary. However we can tailor a bespoke package to the requirements of your event need.

Yes absolutely, children and dogs are welcome at events at Bernwood Park Hotel.

Golf

7

Golf buggies and trolleys are available to hire. We recommend reserving these in advance to ensure availability. Please note that golf clubs are not available to hire.

Yes. To play at Bernwood Park Golf Course, you'll need a golf handicap of 54 or equivalent, or be able to play to that standard.

Yes - Bernwood Park is on the same site, but the Hotel has been transformed and fully refurbished internally, with the addition of two new restaurants, a large terrace, function room, wellness rooms, golf clubhouse and a redesigned 18-hole golf course.

The golf course will open separately from the hotel. Membership options and green fees will be announced once the course opening date has been confirmed.

No. Bernwood Park does not offer golf club hire, so you'll need to bring your own set of clubs when you play. If you have any questions about equipment requirements before your visit, please contact our team.

Yes. Bernwood Golf Club has a standard golf dress code for all players. Appropriate golf attire must be worn on the course.

The following items are not permitted:

- Denim jeans
- Non-tailored shorts (such as sports or cargo shorts)
- Football or rugby shirts

If you're unsure whether your clothing is suitable, please contact our team before your visit.

Bernwood Park Golf welcomes golf societies and corporate groups, with packages tailored to suit your requirements. Please contact golf@bernwoodparkhotel.co.uk to discuss your day.

Meetings

7

Yes we offer standard delegate packages but we can also offer bespoke packages tailored to your event - please contact our Events team to discuss your requirements on 01296 250400 or candemanager@bernwoodpark.co.uk

Yes - Bernwood Park is on the same site, but the Hotel has been transformed and fully refurbished internally, with the addition of two new restaurants, a large terrace, function room, wellness rooms, golf clubhouse and a redesigned 18-hole golf course.

Yes. Catering is available for events at Bernwood Park Hotel, with a range of food and drink options available to suit different event types and requirements.

Our events team can help you choose the most suitable catering option for your occasion.

Yes parking is free to anyone using the hotel. We have over 200 parking spaces.
EV charging points are available on site at Bernwood Park Hotel for six vehicles; however, they are not yet operational. We are working to have them commissioned and available for guest use as soon as possible.

In the meantime, we recommend planning an alternative charging stop before your arrival.

Cancellations will vary depending on the size of event. This can be discussed without Events team during the booking process.

Room hire from 8am to 6pm, three servings of coffee and house-baked pastries, a three-course chef-led lunch, AV (screen, sound, mics), still & sparkling water, stationery, and a dedicated meetings concierge.

Room hire from 8am to 6pm, three servings of coffee and house-baked pastries, a three-course chef-led lunch, AV (screen, sound, mics), still & sparkling water, stationery, and a dedicated meetings concierge.

Weddings

7

Yes. Bernwood can be offered on an exclusive-use basis for weddings and large gatherings, with all forty-eight bedrooms, the run of the spa, and the grounds directly round the hotel for the duration of your stay. Please note, exclusive use would not include the Golf Clubhouse and Course.

Yes - Bernwood Park is on the same site, but the Hotel has been transformed and fully refurbished internally, with the addition of two new restaurants, a large terrace, function room, wellness rooms, golf clubhouse and a redesigned 18-hole golf course.

Yes. The Pavilion at Bernwood Park Hotel is licensed for civil ceremonies and can accommodate up to 80 guests.

We can accommodate up to 80 for a sit down wedding breakfast and up to 100 for an evening buffet reception.

Having just opened our doors, we currently have plenty of availability. To get the latest availability, please reach out to our Events team on 01296 250400 or candemanager@bernwoodparkhotel.co.uk

Yes, absolutely. You are welcome to use your own florist, band and other external suppliers for your wedding or event at Bernwood Park Hotel.

Please speak to our Events Team, who can advise on any requirements or arrangements for bringing external suppliers to the hotel.

Yes we can cater for all dietary needs, as long as pre booked. We can also tailor menus to your specific requirements if our standard menus do not meet your needs.

Contact

1

EV charging points are available on site at Bernwood Park Hotel; however, they are not yet operational. We are working to have them commissioned and available for guest use as soon as possible.

In the meantime, we recommend planning an alternative charging stop before your arrival.

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